Last Updated: April 16, 2026
Welcome to Keep Trade Cut support. We're here to help.
The fastest way to reach us is email:
We aim to respond within 2 business days. Please include your account email and a short description of the issue so we can help as quickly as possible.
Keep Trade Cut is a community player-ranking game for four fantasy sports: MLB, NFL, NBA, and NHL. You're shown three players at a time and swipe right to Keep, left to Cut, or up to Trade. Every vote adjusts the community ELO rating that powers the leaderboards.
You can sign in with Apple, Google, or an email and password. If you forget your email password, use "Forgot Password" on the sign-in screen — we'll email you a 6-digit reset code.
Subscriptions are managed by Apple, not by us.
1. Open the Settings app on your iPhone
2. Tap your name, then Subscriptions
3. Tap Keep Trade Cut Premium, then Cancel Subscription
If you cancel during your 7-day free trial, you will not be charged. If you cancel after the trial, your subscription stays active until the end of the current billing period.
Refunds for in-app purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund directly from Apple.
Open the app, go to Settings → Delete Account. You'll be asked to re-enter your password. Your account is soft-deleted immediately and permanently purged from our systems after a 30-day grace period. During those 30 days you can recover the account by contacting support.
Player data is synced from ESPN once per day (NFL is synced weekly during the season). During offseason periods we pause syncs for each sport. If a player is missing or a stat looks wrong, please email us the player's name and sport.
Open the app and tap Settings → Report an Ad. This opens an email to us; include a screenshot if possible and we will investigate within 1 business day.
Sign in with the same Apple ID you used to purchase, then open Settings → Restore Purchases in the app.
No. Keep Trade Cut is an independent fantasy-sports ranking app. We are not affiliated with, endorsed by, or sponsored by MLB, NFL, NBA, NHL, ESPN, or any of their member teams. All team logos and player names belong to their respective owners and are used for identification purposes only.
Bo the Chow Studios LLC
Support: help@bothechowstudios.com